Choosing a heating engineer

Plumber, heating engineer or gas engineer?

A plumber works on water: pipes, taps, toilets, showers and drainage. A heating engineer designs and installs heating systems: boilers, heat pumps, radiators and underfloor heating. A gas engineer is qualified to work on gas appliances, and must be on the Gas Safe Register to do it. Many firms, including ours, cover all three.

Gas Safe registration

By law, anyone who works on gas appliances in your home must be on the Gas Safe Register. Before anyone works on your boiler, ask to see their Gas Safe ID card. It shows their photo, their licence number and the kinds of gas work they're qualified to do. You can also check them on the Gas Safe Register's website.

For heat pumps, look for MCS

MCS certification shows a firm is assessed to design and install heat pumps to the UK standard.

What else to check

• Reviews from real customers, ideally on a site that checks them
• Insurance, and whether they'll show you the documents
• Qualifications and accreditations for the work you need
• A written quote before work starts

Our credentials

We're Gas Safe registered, MCS certified, BPEC qualified for underfloor heating, a Polypipe Accredited Installer, hold NVQ Level 3 in gas and heating design and are accredited with Ideal, Vaillant and Viessmann. Our qualifications, insurance and reviews are checked by Verified.