Privacy policy

1Who we are

DC Heating Plumbing & Renewables Ltd is responsible for the personal information described here.

• Address: 23 Pevensey Park Road, Westham, East Sussex, BN24 5HW
• Phone: 07725 520980
• Email: info@dcheatingplumbing.co.uk

2What we collect

We only collect what you choose to give us:

• your name, phone number, email address and postcode
• details of the job you'd like a quote for, and when you'd like it done
• anything else you write in your message, including any photos you send us
• if you send us a review: your name, your contact details and the details of the job, so we can check it. We publish your review and its headline, but not your contact details or address

3How you send it to us

When you choose Send enquiry, the website sends your contact details and answers to our inbox using Resend, our email delivery provider. Our hosting and email providers process this information to deliver your enquiry. You can also choose WhatsApp, email us directly or call us.

If you send your enquiry by WhatsApp, WhatsApp's own privacy policy also applies to that message.

4Why we use it

We use your information to:

• reply to your enquiry and prepare a quote
• arrange visits and carry out the work
• send you quotes and invoices, and take payment
• deal with questions or complaints

5Our lawful basis

Under UK data protection law we rely on taking steps at your request before entering into a contract, performing our contract with you, and our legitimate interest in running our business and answering enquiries.

6Cookies

This website doesn't use cookies or analytics. Your answers stay in memory while the page is open until you send them. The browser keeps delivery references for this browsing session to prevent duplicate sends. These references contain no contact details or enquiry text. The server keeps delivery references and anti-abuse records separately from public website files.

7How long we keep it

We keep enquiries for as long as we need them to answer you and quote for the work. If you become a customer, we keep job and invoice records for as long as the law requires us to.

8Sharing

We don't sell your information or pass it to anyone for marketing. We only share it where we need to in order to do the work, for example with a supplier delivering to your address, or where the law requires it.

9Your rights

You have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information you think is wrong or incomplete
• ask us to delete your information in certain circumstances
• ask us to restrict or stop using your information in certain circumstances
• object to us using your information in certain circumstances
• ask us to transfer information you gave us to another organisation, or to you, in certain circumstances (data portability)

10How to complain

If you have any concerns about how we use your personal information, please contact us first using the details above. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.